Frequently Asked Questions
Everything you need to know about your HyperX gear and orders.
What is the standard shipping timeframe for orders within the US?
Standard shipping typically takes 3 to 5 business days. Expedited shipping options are available at checkout for faster delivery.
Does my HyperX product come with a warranty?
Yes, most HyperX products carry a 2-year warranty from the date of purchase, covering any manufacturing defects or hardware failures.
What is your return policy for gaming peripherals?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.
How do I download the latest drivers or software for my headset?
You can download the HyperX NGENUITY software from our official website or the Microsoft Store to customize lighting, macros, and audio settings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.
Are HyperX headsets compatible with all gaming consoles?
Most of our wired headsets use a universal 3.5mm jack compatible with PC, PS5, Xbox Series X|S, and Nintendo Switch. Please check the specific product page for wireless compatibility.